Frequently Asked Questions
Everything you need to know about your Gozney oven and order.
How long does shipping take for my Gozney oven?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your oven leaves our warehouse.
What is the return policy for accessories and ovens?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large oven returns.
Do Gozney ovens come with a warranty?
Yes, our ovens come with a 1-year standard warranty, which can be extended to 5 years if you register your product on our website within 60 days of purchase.
Can I use wood and gas interchangeably in my oven?
The Gozney Dome is a dual-fuel oven that allows you to switch between wood and gas. However, the Roccbox requires a specific burner attachment to switch fuel sources.
Do you offer financing or payment plans?
Yes, we partner with Klarna and Affirm to provide flexible monthly payment options at checkout, allowing you to pay for your oven over time.
How do I clean the stone floor of my oven?
To clean the stone, simply turn the oven to its highest temperature for 30 minutes to burn off any food residue, then brush away the remains with a brass wire brush once cooled.