Returns & Exchanges
We want you to be completely satisfied with your Gozney purchase; if you are not, you can return your unused product in its original packaging within 30 days for a full refund. Our goal is to ensure your outdoor cooking experience is exceptional from the moment your oven arrives.
Check Eligibility
Ensure your item is in its original, unused condition and within the 30-day return window from the date of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.
Pack and Label
Carefully pack your Gozney products in their original packaging to prevent damage during transit and attach the provided prepaid shipping label.
Ship and Refund
Drop off your package at the designated carrier location; once our warehouse inspects the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing